Shipping Policy

Order Processing

All orders are processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.

You will receive a confirmation email after placing your order, and another notification with tracking information once your order has shipped.

Where We Ship

We currently ship to Europe, the United Kingdom, Switzerland, and the United States.
We're growing fast, and we plan to expand shipping to more countries soon. If your country isn't available at checkout yet, stay tuned — we're working on reaching you.

Shipping Times

Our average delivery time is 4–14 business days after your order has been processed, depending on your region.
Shipping times may vary during high-demand seasons (such as holidays), or due to customs delays or carrier issues outside our control.

Tracking Your Order

Once your order ships, you will receive an email with a tracking number to monitor your delivery. Please allow 48–72 hours for tracking information to update.

Shipping Delays

KicarBox is not responsible for delays caused by:

  • Customs processing
  • Carrier issues
  • Incorrect addresses provided by the customer
  • Weather conditions or other events outside our control

Wrong Address Disclaimer

Please ensure your shipping address is correct. We cannot guarantee address changes once an order has been placed.

If a package is returned due to an incorrect or incomplete address, the customer is responsible for reshipping costs.

Lost, Stolen, or Damaged Packages

If tracking shows your order as delivered but you have not received it, please contact the carrier first. If the carrier cannot locate the package, contact us at information.kicarbox@gmail.com and we will assist you.

If your item arrives damaged, contact us immediately with photos and your order number so we can make it right.

Customs & Import Fees

Orders shipped within the European Union and United Kingdom may, in some cases, be subject to customs duties or import taxes depending on your location. Where applicable, these fees are not included in your order total and are the responsibility of the customer.

Contact

For any shipping questions, please reach out to us at: information.kicarbox@gmail.com