Shipping policy
Order Processing
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
You will receive a confirmation email after placing your order, and another notification with tracking information once your order has shipped.
Where We Ship
We currently ship to the following countries and regions:
Europe: Germany, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Norway, Ukraine, Russia and the United Kingdom.
North America: United States and Canada.
Latin America: Mexico, Brazil, Colombia, Peru and Ecuador.
Asia & Middle East: Japan, Singapore, Malaysia, Thailand, Brunei, Mongolia, Bangladesh, Qatar, Kuwait, Bahrain and Oman.
Oceania: Australia and New Zealand.
Your country is detected automatically and prices are shown in your local currency where available. Only countries available at checkout can be selected. If your country isn't listed yet, please contact us at info@kicarbox.com – we are continuously expanding to more countries.
Shipping Rates
Standard shipping is free on every order — Single, Duo or Trio — to every country we ship to. No shipping cost is added at checkout.
Shipping Times
Our average delivery time is 4–14 business days after your order has been processed, depending on your region. Deliveries to countries outside Europe may take longer. Shipping times may vary during high-demand seasons (such as holidays), or due to customs delays or carrier issues outside our control.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number to monitor your delivery. Please allow 48–72 hours for tracking information to update.
Shipping Delays
KicarBox is not responsible for delays caused by: customs processing, carrier issues, incorrect addresses provided by the customer, or weather conditions or other events outside our control.
Wrong Address Disclaimer
Please ensure your shipping address is correct. We cannot guarantee address changes once an order has been placed. If a package is returned due to an incorrect or incomplete address, the customer is responsible for reshipping costs.
Lost, Stolen, or Damaged Packages
If tracking shows your order as delivered but you have not received it, please contact the carrier first. If the carrier cannot locate the package, contact us at info@kicarbox.com and we will assist you. If your item arrives damaged, contact us immediately with photos and your order number so we can make it right.
Customs & Import Fees
Orders shipped within the European Union are generally not subject to customs duties. Orders shipped to countries outside the EU (including the United Kingdom, Switzerland, Norway, the United States, Canada, Australia, New Zealand, and countries in Asia, the Middle East and Latin America) may be subject to customs duties, import taxes, VAT/GST or handling fees charged by the destination country or the carrier. Unless stated otherwise at checkout, these fees are not included in your order total and are the responsibility of the customer.
Contact
For any shipping questions, please reach out to us at: info@kicarbox.com